Does Your Team Have the Four Essential Types? by Adam Bryant

Excerpts from an interview with Paul Maritz, president and C.E.O. of the software firm VMware, conducted and condensed by Adam Bryant...

Q. What are some other leadership lessons?

A. One of the things I’ve learned over the years is that there is no such thing as a perfect leader. If you look at successful groups, inevitably there’s an amalgam of personalities that really enable the group to function at a high level.

Q. And what are they?

A. At the risk of oversimplifying, I think that in any great leadership team, you find at least four personalities, and you never find all four of those personalities in a single person.

You need to have somebody who is a strategist or visionary, who sets the goals for where the organization needs to go.

You need to have somebody who is the classic manager — somebody who takes care of the organization, in terms of making sure that everybody knows what they need to do and making sure that tasks are broken up into manageable actions and how they’re going to be measured.

You need a champion for the customer, because you are trying to translate your product into something that customers are going to pay for. So it’s important to have somebody who empathizes and understands how customers will see it. I’ve seen many endeavors fail because people weren’t able to connect the strategy to the way the customers would see the issue.

Then, lastly, you need the enforcer. You need somebody who says: “We’ve stared at this issue long enough. We’re not going to stare at it anymore. We’re going to do something about it. We’re going to make a decision. We’re going to deal with whatever conflict we have.”

You very rarely find more than two of those personalities in one person. I’ve never seen it. And really great teams are where you have a group of people who provide those functions and who respect each other and, equally importantly, both know who they are and who they are not. Often, I’ve seen people get into trouble when they think they’re the strategist and they’re not, or they think they’re the decision maker and they’re not.

You need a degree of humility and self-awareness. Really great teams have team members who know who they are and who they’re not, and they know when to get out of the way and let the other team members make their contribution.

....

The Coming Wealth Transfer, by Os Hillman

But the wealth of the sinner is stored up for the righteous (Prov 13:22).

In the last days there will be a transfer of wealth into the hands of the righteous for the purpose of funding a great harvest of souls and for believers to have greater influence on society in the name of Christ. This will happen in at least four ways.

1. Supernatural Transfer - Like the Israelites leaving Egypt, Christians and non-profit organizations will receive major gifts from individuals or foundations to carryout their Christian mission. In 2004, the Salvation Army received one of the largest gifts ever for Christian ministry via the founder's wife of McDonald's, Joan Kroc, in the amount of 1.5 billion dollars.

2. Power to Make Wealth - God is going to give witty inventions to believers throughout the world that will generate wealth. This has already begun. "But remember the LORD your God, for it is he who gives you the ability to produce wealth, and so confirms his covenant, which he swore to your forefathers, as it is today" (Deut 8:18).

3. Social Entrepreneurship - Just as Joseph was entrusted with the resources of Egypt to solve a societal problem resulting from a famine in the land, God is going to transfer money to believers who are solving societal problems. Governments will fund private enterprises because government has not been able to do it.

4. Wealthy Individual "Conversions" ? Finally, many non-believers who are wealthy will become Christians in these last days and will begin to use their wealth for Kingdom purposes.

The transfer of wealth is designed to accelerate God's activity on the earth, not to simply make believers wealthy. Pray that God uses your work life call to accelerate His Kingdom on earth. And pray that God raises up good stewards of wealth.

Zappos CEO Tony Hsieh Happy Making $36,000 A Year Working For Amazon

One of the most striking Internet success stories in recent years is Zappos, the $1+ billion e-commerce business which was bought last year by Amazon.

But, as is often the case, the Zappos empire was not created overnight. Ten years ago, the online retailer known for selling shoes was actually desperate for sales. It wasn’t until a young Tony Hsieh came aboard in 1999 -- as a business consultant and investor -- did that all begin to change.

Hsieh’s unorthodox approach to company culture turned Zappos not only into a very lucrative business, but one beloved by customers and employees alike. He was named CEO in 2000 and attributes Zappos’ success to sticking by the company’s core values, which were designed to make employees happy.

“Our number one priority at Zappos is company culture. Our belief is that if we get the culture right most of the other stuff like delivering great customer service or building a long-term enduring brand for the company will happen naturally on its own,” says Hsieh who is also the author of a new book “Delivering Happiness: A Path to Profits, Passion and Purpose.”

Hsieh, 36, has stayed CEO of Zappos, despite making a salary that one would normally associate with an entry-level customer-service rep--$36,000 a year. Hsieh has been so successful as an entrepreneur that money no longer motivates him. What does, he says, is continuing to develop the company and culture that the Zappos team built over the past decade. And, so far, Amazon has allowed him to do that.

He must be on to something: Fortune magazine named Zappos #15 on its annual ranking of “Best Companies to Work For” at the beginning of the year.

Born for business

Hsieh, a first-generation Taiwanese-American, was only in his mid-20s when he joined the Zappos team. He may have been fresh out of college, but he certainly was no stranger to creating and cultivating multi-million dollar businesses.

From a very young age, he had the entrepreneurial instinct. At just nine years old, he had started his very first business – a worm farm. A few years later came his mail-order make-your-own button company. Then while studying computer science at Harvard he started making his peers what every college student demanded more than anything: pizza.

His first “real” company

Shortly after college in 1996 at the age of 24, Hsieh co-founded LinkExchange a website development business from the comfort of his own basement. Two years later Microsoft paid him $265 million – yes, nine figures – for his creation.

Of course Hsieh needed another challenge and to feed his insatiable entrepreneurial appetite. That challenge would be Zappos. His goal was to make the company – at the time fighting for financial stability - the largest online shoe retailer.

Zappos named him CEO and he did what he set out to do. Hsieh grew the company that had nearly non-existent sales when he started, to over $1 billion in sales today.

His guiding principle: Happiness. When you enjoy what you do and where you work, great things will happen.

“We have 10 core values at Zappos. We try to do is hire people whose personal values match their corporate values,” says Hsieh while also stressing the importance not hiding or holding back who you are outside of the office. “It is about being yourself in the office because we found that when true friendships are formed, that is when creativity really blossoms (in our employees) and great ideas come out, which is what has driven our growth.”

The company will not hire anyone who does fit within their corporate culture.

“One our values is to be humble, and that is the one that trips us up most during the hiring process. There are a lot of smart people out there that are also egotistical and for us it is not a question, we just won’t hire them,” says Hsieh.

In the same vein, the company will fire employees who do not live up to those standards.

Often, when growing companies are acquired by much-larger ones, such cultures are destroyed, as the acquirer seeks to wring out the "synergies" used by financial folks to justify the acquisition.

But that's not so in this case, Hsieh says.

Before Amazon and Zappos agreed to their deal, Amazon signed a document saying it would let Zappos continue to do its own thing. And Hsieh says Amazon has honored that commitment.

Basically, the only thing that has changed, Hsieh says, is that Zappos has swapped its old board of directors for a new one--at Amazon. Zappos still runs its own show, and that has enabled it to maintain the culture that it so carefully cultivated in its years as an independent company.